Support

Write to us at support@yourclassmate.ai and we will get back to you, usually within one or two working days. Signed-in users can also use Contact support in the settings of the website, or Feedback in the settings of the App, so we can see which account the message is about.

For privacy and data requests, write to legal@yourclassmate.ai.

Where you cancel depends on where you subscribed. Cancelling stops future renewals, and you keep your plan until the end of the period you already paid for.

• iPhone (App Store): Open Settings on your iPhone, tap your name, then Subscriptions, choose Classmate and tap Cancel Subscription. You can also open it from the Plans screen in the App with Manage subscription. Cancel at least 24 hours before the current period ends.
• Android (Google Play): Open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Classmate and tap Cancel subscription. You can also open it from the Plans screen in the App.
• Website (Lemon Squeezy): Sign in at https://www.yourclassmate.ai, open the Pricing page and use Manage subscription to cancel in the Lemon Squeezy customer portal.

You can delete your account and all your data at any time. In the App, open Settings, then Delete account. On the website, sign in and delete your account in your account settings. You can also ask us by email at legal@yourclassmate.ai.

Refunds follow the rules of the store you paid through. App Store refunds are requested from Apple at https://reportaproblem.apple.com, Google Play refunds through your Google Play order history, and website refunds through Lemon Squeezy or by writing to us. The full rules are in our Refund Policy at https://www.yourclassmate.ai/refund.