Refund Policy

All purchases, premium subscription fees, and digital tier upgrades are subject to the refund governance dictated by the payment channel used to execute the transaction:

• Web Transactions (Lemon Squeezy): As Lemon Squeezy serves as the official Merchant of Record for web transactions, all web-based refund requests are subject to Lemon Squeezy's buyer terms and applicable European Union, EEA, and regional statutory withdrawal rights. Users may request a refund within 14 days of purchase, provided the premium service has not been fully consumed or exploited. Refund requests must be submitted through Lemon Squeezy’s customer support or by contacting legal@yourclassmate.ai
• In-App Purchases (Google Play Billing): Mobile transactions executed via the Google Play Billing are governed directly by Google Play refund policies. Users may request a refund for recent purchases directly through their Google Play Account order history within Google's standard submission window (typically 48 hours from transaction). Subsequent refund requests outside this window are subject to the Operator's discretion and local consumer protection laws.
• In-App Purchases (Apple App Store): Purchases made in the iOS App are billed by Apple and governed by Apple's refund policies. Refund requests are submitted directly to Apple at https://reportaproblem.apple.com. Classmate cannot issue refunds for App Store purchases.

Non-Refundable Conditions: Refunds will not be granted for partial subscription cycles, unused portions of active billing periods, or instances where an account has been suspended or terminated due to a violation of Section 5 (User Upload Permissions & Strict Content Restrictions) or academic integrity standards.